Services
Euro Trade Management offers the call center Inbound & Outbound Services. Euro Trade Management can help with handling the response to a one-off advertising campaign, through to providing a professional and experienced telemarketing team to help you boost sales, or even provide you with a totally branded and managed customer service centre.
Call recording allows a party to record telephone conversations. It is becoming increasingly important especially now that technology is changing and working habits are becoming more mobile.
Inbound Call Center Services
Our Inbound Call Center is equipped with state of the art infrastructure and latest softwares programs. Every single call, routed in our Inbound Call Center, is handled by highly trained and professional CSR i.e Customer Service Representatives who makes sure that at the end of the call, your precious customer is satisfied, and gets the right information for all his inquiries.
Outstanding Inbound Customer Service is proved to be effective as compared to the other Inbound Call Centers around the globe. Inbound Call Center Representatives, handle your calls efficiently, and according to the way you want them to. Euro Trade Management, with its world wide network can handle all your inbound requirements including sales, customer service, technical support, billing enquiries, web browsing, coupons and email responses.
Outbound Call Center Services
Our outbound Call Center and supplementary services are aimed at the development of new customers. We can develop and customize specific campaigns as required by you. This can either be a standalone, or part of a integrated campaign. We can provide promotional support in both consumer and b2b markets. Outbound telesales activity has become an important part of many of our clients' customer acquisition strategies. Highly skilled outbound agents coupled with the latest dialler technology. Euro Trade is ideally placed to undertake this activity on behalf of our clients, with the flexibility to match prime time calling hours.